What is the Alternative Dispute Resolution of Consumer Disputes?
Alternative Dispute Resolution is the possibility that all consumers have at their disposal to turn to official entities that will help them to solve or guide them through, a conflict before they open litigation in Courts.
In general, the procedure is the following: the customer asks an impartial third party to act as an intermediary between him and the business that is the subject of his complaint. The intermediary may suggest a solution to your complaint, impose a solution on both parties or bring the parties together to find a solution.
The European Union has set up a website to support consumers in filing complaints about any dispute they are involved in. In this context, Your Hotel & Spa Alcobaça provides all the information so that you can exercise your right to complain to an official entity, third and impartial to the process, which will help you to solve the dispute in question.
So, if you are unsatisfied with the acquisition of one of our services or with a solution presented by us, in order to solve the situation, you can access this official site and expose your complaint or get in touch with one of the Entities of Alternative Resolution of Consumer Disputes, of which, we can suggest:
CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo
Rua D. Afonso Henriques, 1
4700-030 Braga
Telefone:+351 253 619 107
E-mail: geral@cniacc.pt
Web: www.cniacc.pt